Laying the Foundations for a Successful Tomorrow

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Returns, Refunds & Exchanges

Our refunds policy

9.1 When you return a Product to us:

9.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit;

9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of our intentions to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy. If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.

9.2 Any Orders that are over 6 months old and the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.

9.3 Refunds of any money received from you will be made using PayPal

9.4 To return a Product for any other reason please email us at info@educatingmuslim.com

 

Procedure

  1. Email us at info@educatingmuslims.com stating your order number and a description of the problem for each of the product(s) affected.
  2. Will will issue you a RMA number (return merchandise authorization)
    1. Send back the items with the RMA number clearly written on the package to Educating Muslims - Returns, 461 great Horton Road, BD7 3DJ
      (We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit)
    2. We will review the products and contact you regarding the outcome of the review